At E-Market by Econet, customer satisfaction is our top priority. We strive to ensure that all digital products and services meet the highest standards. However, due to the nature of digital goods, we have established the following refund policy:
Refunds may be issued under the following conditions:
The product was not delivered or there was a technical issue preventing access.
The product is significantly different from its description.
The file is corrupted or unusable, and support could not resolve the issue.
Accidental duplicate purchase.
All refund requests must be submitted within 7 days of the purchase date.
Refunds will not be issued for:
Buyer’s remorse or change of mind
Products that have been downloaded or used
Custom orders or services already rendered
To request a refund, please contact us at support@econet.in with:
Your order ID
Product name
Reason for the refund request
Any relevant screenshots or documentation
If approved, refunds will be processed within 5–7 business days to the original payment method.